Shipping & Returns
We offer free shipping on all domestic orders.
All international deliveries are free on orders over A$300
Standard Shipping FAQs
Where is my order?
The majority of orders are dispatched within 2-3 business days via Australia Post standard shipping.
Shipping times will vary depending on your location, please check our delivery timeframes below.
Once your order is shipped, you will receive a shipping confirmation email with your tracking number.
Please track your order through our delivery partner websites:
Australia Post: auspost.com.au
How long will delivery of my Standard Post Item take?
Shipping times will vary depending on your location, please check our delivery timeframes below.
Standard Item Delivery Times
In Australia
STATES AUSTRALIA POST SHIPPING TIME
TAS, SA & QLD Upto 7 - 12 business days
WA & NT Up to 8 - 14 business days
VIC, NSW & ACT. Up to 5 - 9 business days
International
How do I divert my parcel to a new address?
If your parcel is a standard size, we advise you to go to auspost.com.au, create an account and divert your parcel to a new address.
Should your order be oversized, please contact the customer service team via the contact us form and they’ll be happy to assist you further.
Will I be notified once my order has been dispatched?
You will receive an email with your tracking number as soon as your items have been dispatched.
Standard Return & Refund FAQs
We have a 7-day return policy.
Get in touch with us within 7 days of you receiving the product to initiate the return process.
We will issue a full refund once we receive the products in the same condition as you received them.
We are also happy to exchange the product for something else if you are not entirely happy with your purchase.
Please email - info@sattva-world.com.au to initiate the return/exchange process.
You will be responsible for the return shipping.
How do I initiate a return if I am not happy with my order?
You can email us at info@sattva-world.com.au and we will be happy to help you with the return.
Can I exchange my order for something else?
Yes. You can get in touch with us via email and we will be happy to help you with an exchange.
If there is a price difference we can either offer you a store credit or refund what we owe depending on the product you want as an exchange.